Customer Service

TERMS AND CONDITIONS

This Site (hereinafter "Site") is operated by Diamonds by Ron (diamondsbyron.com). Use of this Site is subject to certain Terms and Conditions as provided herein. These Terms and Conditions apply to all use of this Site, including all transactions conducted through our Site or otherwise initiated on our Site and completed offline. Your use of this Site signifies your acceptance of these Terms and Conditions.

Copyright and Trademark The content, graphics, HTML code, scripts, templates, and software used by or incorporated into this Site, along with the arrangement and integration of such content, graphics, HTML code, scripts, templates, and software, are subject to copyright and/or trademark, and all rights therein are reserved without exception. The names "diamondsbyron" and "diamondsbyron.com", in addition to custom logos, graphics, and other content on this Site, are subject to trademark, trade dress, copyright, or other licenses, proprietary rights, or intellectual property rights. Any use of any trademarks, trade names, logos, images, graphics or content from this Site is strictly prohibited without the prior express written permission of Diamonds by Ron.

Grant of License You are granted a personal, limited, non-assignable license to access and use this Site subject to these Terms and Conditions. Any use of our Site not specifically authorized herein and without the prior written permission of Diamonds by Ron is strictly prohibited and will terminate the license herein granted. Such unauthorized use, described more fully below, may also constitute a violation of law, including copyright, trademark, and applicable communications statutes. Unless explicitly stated herein, nothing in these Terms shall be construed either directly or indirectly as conferring any license to intellectual property rights. This license may be revoked at any time.

Permissible Use Permission to electronically copy and print hard copies of pages from this Site for personal, non-commercial use related to online shopping and order placement with Diamonds by Ron is granted herein. However, any other use of the Site, or the information it contains, is strictly prohibited without the prior express written permission of Diamonds by Ron.

Unauthorized Use Unauthorized use of our Site includes the following: any use that interferes with the normal operation of our Site; resale or commercial use of our Site or its content; modifying or creating any derivative use of our Site or its content; collection and use of any product listings, pictures or descriptions for commercial use; distribution, public performance or public display of our Site or its content; use of automated means to access, monitor, or interact with our Site using robots, spiders, scraping technology, or similar data gathering methods; comparison shopping; or any use of our Site or its content other than for its intended purposes.

Comparison Shopping Comparison shopping is the practice of purchasing a number of items at one or more sites with the intention of keeping one or more and returning the rest. This practice unduly increases our operating costs and is not permitted. Our diamond and jewelry experts are available to assist you with your purchasing decisions. Just write to service@diamondsbyron.com or call us toll free at 1-760-568-2201.

Limitation of Liability This Site is provided "As Is" despite whatever faults or imperfections may be present, and Diamonds by Ron makes no warranties or representations, express or implied, as to the information it contains. Except as otherwise provided under applicable law, neither Diamonds by Ron nor its employees, agents, affiliates, officers, shareholders, or contractors shall be liable for any damages whatsoever arising out of or relating to the use of this Site, whether such damages are direct, indirect, special, consequential, punitive or relating to lost profits, business interruption, or the loss of data or information, even if Diamonds by Ron has been notified in advance of the possibility of such damages. In case of typographical error, incompleteness, or inaccuracy, Diamonds by Ron reserves the right to correct any such error, incompleteness, or inaccuracy at any time and without notice, even when this may affect pricing or availability, and even after an order has been placed.

The merchandise purchased through our Site is guaranteed against manufacturing defect for 30 days from the date of purchase (invoice date). Items sold with a Certificate of Authenticity are further warranted subject to the terms specified in said certificates. Natural imperfections found in naturally occurring commodities, such as flaws in natural, mined gemstones, are not considered defects within the meaning of this provision. Except as otherwise expressly stated herein, Diamonds by Ron makes no other representations or warranties of any kind, neither express nor implied, concerning any products sold on this Site. Except as otherwise expressly stated herein, Diamonds by Ron disclaims all other warranties concerning any products sold on this Site, including but not limited to fitness for a particular purpose and merchantability. The limit of any liability arising from the purchase of products on this Site shall never exceed the actual purchase price of the items sold, and in no event shall Diamonds by Ron, or its employees, officers, agents, contractors, or shareholders be liable for any damages, whether direct, indirect, special, consequential, punitive, or otherwise arising from the sale of any products from this Site.

Site Content Diamonds by Ron makes every effort to ensure the accuracy and completeness of our online Catalog. Our purpose is to provide you with accurate and complete information so that you can make an informed buying decision. The Product Details provided are based on our manufacturing specification and are accurate within certain tolerances. As required by FTC Guidelines, and in accordance with standard industry practice, the specified diamond and color gem weight is deemed accurate within 0.05 carat of actual weight for individual stones or the total weight for aggregates. For settings featuring multiple diamonds and gems, we specify the minimum total carat weight. For the color and clarity of diamonds, we will specify either the average or the minimum grade. If the minimum grade is specified then all diamonds will meet or exceed this minimum standard. If the average grade is indicated then the average of the diamonds taken together will meet or exceed this grade. Pearl diameter is accurate within 0.25mm. Gold and platinum weights are approximate due to slight additions and losses resulting from sizing, polishing, and handworking of individual pieces, but generally are accurate to within 1 gram. All photos are enlarged to display finer detail in a manner similar to examination using a 10X jeweler's loupe. Differences in computer monitors and software may cause slight differences in the apparent size and color of any given item within our Catalog.

Free Trade and Ethical Sourcing Diamonds by Ron uses only diamonds obtained from suppliers that strictly adhere to the standards set forth by the Kimberley Process to ensure that every diamond we sell is conflict-free. Our sources of precious metals and precious and semi-precious stones are screened in accordance with ethical standards that promote free trade and human rights.

Third Party Sites Diamonds by Ron makes no representations or warranties concerning any site accessed from this Site. Diamonds by Ron does not have control or any responsibility with respect to any Site linked to from this Site. A link from our Site to another site shall not be construed as an endorsement of that site by Diamonds by Ron. Such sites shall be viewed as independent of our Site and assessed by each user independently.

Other Terms Additional terms and conditions not explicitly described herein but accessible through the help section of this Site are incorporated herein by reference and carry the full force and effect of the other terms and conditions specified herein. Portions of these policies are referenced below, along with links to the full text:

Payment and Shipping For ready-made items, your credit card is not charged until your order actually ships. With custom orders and other hand-made items, orders requiring alteration (e.g. ring sizing, engraving), repairs, or orders requiring special handling, payment is required at the time of order. The lead time between order placement and shipping varies by item. Items that are in stock and that do not require alteration normally ship within one (1) business day. Items requiring alteration, such as ring sizing or engraving, and orders involving custom work (hand-made jewelry) will require additional production time prior to shipment. Generally, when additional time is required this will be specified on the product page for that item and can vary from 3-9 business days or more depending on the season, workload, and upon other factors. We will inform you concerning the progress of your order by email or by telephone, and you may inquire at any time by contacting us, or by logging into your account, assuming you have created an account when placing your order. Please consult with your sales representative for further details on custom orders and lead times, especially if you have a deadline. Returned checks are subject to a Return Check Fee.

Exchanges and Returns Over-the-counter purchases and all items other than custom orders may be returned for any reason within 30 days for exchange, replacement, or store credit only. No refunds. Custom orders may be returned for replacement, adjustment, or exchange only at our discretion, whether ordered online, by telephone, or in person. Rest assured that due to our generous use of precious metals and gems, and our meticulous attention to quality and detail, returns are rare.

Modification and Notice You agree that Diamonds by Ron may modify these Terms and Conditions and any other policies on our Site at any time without prior notice, and that posting the modified Terms and Conditions and policies on our Site shall constitute notice. Your continued use of our Site thereafter shall constitute your acceptance of the modified Terms and Conditions.

Termination Notwithstanding any of these Terms and Conditions, Diamonds by Ron reserves the right to terminate without notice and in its sole discretion your license to use our Site, and to prevent your access to our Site.

Governing Law This Agreement shall be governed by and construed in accordance with the laws of the State of California. The venue for any dispute whatsoever arising from the use of this website, including all purchases, shall be Riverside County, California. Your use of this Site constitutes your agreement that any action at law or in equity arising from or relating to these Terms and Conditions shall be filed exclusively in the state or federal courts located in Riverside County, California, and you unconditionally submit to the exclusive jurisdiction of such courts over any suit, action, or proceeding arising from your use of this Site.

Severability If any provision of these Terms and Conditions is deemed to be unlawful, void, or unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Contact Information You may contact Diamonds by Ron regarding these Terms and Conditions by writing to: Diamonds by Ron 47280 Princes Plume Lane Palm Desert, California 92260. You may contact us via email at: support@diamondsbyron.com. You may reach us by phone at 1-760-568-2201.